Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Have an idea to improve the websites that we build? A specific plugin or way that we can unlock some functionality? Let us know so that the builders can review it.
IMPORTANT:
Please be sure to check the WDS Features site for existing DIFY functionality prior to submitting a request.
You must put your name or email in the "Raise this request on behalf of" field, DO NOT add the customer's email address.
Required fields are marked with an asterisk*
{"xsrfToken":"6b99084ad8b1e207054ce45fd412ef106e1e6eba_lout","branding":{"id":"8","key":"pws","name":"Website Design Services","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/53","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9d7ea991-193a-428f-bdd4-be8a3d5db01c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmZkMTI2Yy03MDIwLTQxODMtOTg0NC1iNThiMzZhMTBmZWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkN2VhOTkxLTE5M2EtNDI4Zi1iZGQ0LWJlOGEzZDVkYjAxYyI6WyJyZWFkIl19LCJleHAiOjE3NzI1MTAzNzMsIm5iZiI6MTc3MjUwOTc3M30.lTSJizgUBBWm_B2f1Bvit0Q2lIABOoM3jybk092Ne00&client=c6fd126c-7020-4183-9844-b58b36a10fea&mode=fit","logoId":"9d7ea991-193a-428f-bdd4-be8a3d5db01c","isLogoAvailable":true,"helpCenterTitle":"-","sharedPortalName":"GoDaddy","userInitialAnnouncementMessageWiki":"<p>Head to your GoDaddy account to <a href=\"https://account.godaddy.com/products\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><font color=\"#00A4A6\">interact with your products and services.</font></a></p>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"-","sharedPortalName":"GoDaddy","announcementMessage":"Head to your GoDaddy account to [{color: #00A4A6}interact with your products and services.{color}|https://account.godaddy.com/products]","localeDisplayName":"English (United States)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#12665e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bb2b42fa-beab-4e21-81af-53c2b5b67140/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmZkMTI2Yy03MDIwLTQxODMtOTg0NC1iNThiMzZhMTBmZWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiMmI0MmZhLWJlYWItNGUyMS04MWFmLTUzYzJiNWI2NzE0MCI6WyJyZWFkIl19LCJleHAiOjE3NzI1MTAzNzMsIm5iZiI6MTc3MjUwOTc3M30.czyhBdrlGC1GE5f0-3Po666ol-x8RoisyPqv187bU0Q&client=c6fd126c-7020-4183-9844-b58b36a10fea&height=300&mode=fit","bannerMediaApiFileId":"bb2b42fa-beab-4e21-81af-53c2b5b67140","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"pws","projectId":10105,"serviceDeskId":8,"name":"Website Design Services","description":"<p><a href=\"https://godaddy.com/websites/web-design\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Custom websites tailored perfectly.</a></p>\n<p>For bugs or system issues <a href=\"https://msh-success.atlassian.net/servicedesk/customer/portal/1/group/39\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a request here.</a></p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"2051","name":"Custom Builds Assessment","descriptionHtml":"","callToAction":"Custom Builds Assessment","introHtml":"<p>The WPPS Build Team is a fulfillment team that builds custom builds in WordPress. Custom Builds are websites that are requested by the customer in their communication with guides. These websites are custom because they do not fall into any existing offering that our Company currently has.</p>","icon":12377,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12377","groups":[24],"key":""},{"id":"89","name":"Website Functionality Request","descriptionHtml":"<p><font color=\"red\"><b>IMPORTANT:</b><br> <br> Please be sure to check the <a href=\"https://features.wdsgallery.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WDS Features site</a> for existing DIFY functionality prior to submitting a request. <br> <br> You must put your name or email in the \"Raise this request on behalf of\" field, <ins>DO NOT add the customer's email address.</ins></font></p>","callToAction":"Website Functionality Request","introHtml":"<p>Have an idea to improve the websites that we build? A specific plugin or way that we can unlock some functionality? Let us know so that the builders can review it.</p>","icon":10654,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[24],"key":""},{"id":"87","name":"Appointment Scheduled","descriptionHtml":"","callToAction":"Appointment Scheduled","introHtml":"<p>Appointment booked for WDS</p>","icon":10725,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"168","name":"Expedite / Out of Scope Request","descriptionHtml":"<p><a href=\"https://godaddy.jiveon.com/community/get-help\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Welcome to the GoDaddy WDS Feedback & Requests Portal. If you are in need of technical support, please visit GET Help.</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <font color=\"red\"> IMPORTANT: Only put your name or email in the \"Raise this request on behalf of\" field, DO NOT add the customer's email address. </font></p>","callToAction":"Expedite / Out of Scope Request","introHtml":"<p>Use this when you are requesting an Expedite on a build, or you need to know if your Out of Scope build will take longer than regular SLA times.</p>","icon":10762,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10762","groups":[],"key":""},{"id":"49","name":"New WDS Website","descriptionHtml":"","callToAction":"New WDS Website","introHtml":"<p>Start the build of a website for a PWS customer (United States).</p>","icon":10642,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[],"key":""},{"id":"1652","name":"Request A Call","descriptionHtml":"","callToAction":"Request A Call","introHtml":"","icon":10466,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"48","name":"Split Email from Customer","descriptionHtml":"","callToAction":"Split Email from Customer","introHtml":"","icon":10492,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1786","name":"Test Production Request Form","descriptionHtml":"","callToAction":"Test Production Request Form","introHtml":"","icon":10511,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"WDS Requests"}],"orderMapping":{"24":[2051,96,97,98,1546,89,172,2085,169,257,170,290,293,1885]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"78b297c0-88d7-3bff-a8f8-686f10921d0b","appLinkName":"System Confluence","appLinkUrl":"https://godaddy-services.atlassian.net/wiki","spaceKey":"WDS","spaceName":"Website Design Services","spaceUrl":"https://godaddy-services.atlassian.net/wiki/spaces/WDS","isServer":false},"labels":[],"projectKey":"PWS","serviceDeskId":8,"kbLinkDomainURLs":["https://services.portal.godaddy.com","https://godaddy-services.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PWS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmZkMTI2Yy03MDIwLTQxODMtOTg0NC1iNThiMzZhMTBmZWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI1MTA5NzMsIm5iZiI6MTc3MjUwOTc3MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Jdvyi6c9Vbaj3aknUjc6xagvaUWSjcY60UCDjtOmZPU","targetCollection":"upload-project-10105","endpointUrl":"https://api.media.atlassian.com","clientId":"c6fd126c-7020-4183-9844-b58b36a10fea","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":89,"projectId":10105,"issueType":{"id":"10115","name":"Functionality Request"},"form":{"name":"Website Functionality Request","descriptionHtml":"<p><font color=\"red\"><b>IMPORTANT:</b><br/>\n<br/>\nPlease be sure to check the <a href=\"https://features.wdsgallery.com/\" class=\"external-link\" rel=\"nofollow noreferrer\">WDS Features site</a> for existing DIFY functionality prior to submitting a request. <br/>\n<br/>\nYou must put your name or email in the "Raise this request on behalf of" field, <ins>DO NOT add the customer's email address.</ins></font></p>","callToAction":"Website Functionality Request","intro":"<p>Have an idea to improve the websites that we build? A specific plugin or way that we can unlock some functionality? Let us know so that the builders can review it.</p>","instructions":"<p><font color=\"red\"><b>IMPORTANT:</b><br/>\n<br/>\nPlease be sure to check the <a href=\"https://features.wdsgallery.com/\" class=\"external-link\" rel=\"nofollow noreferrer\">WDS Features site</a> for existing DIFY functionality prior to submitting a request. <br/>\n<br/>\nYou must put your name or email in the "Raise this request on behalf of" field, <ins>DO NOT add the customer's email address.</ins></font></p>","icon":10654,"iconUrl":"https://services.portal.godaddy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Write one short phrase describing your functionality request.","descriptionHtml":"<p>Write one short phrase describing your functionality request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10497","fieldConfigId":"10623","label":"Source URL","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["https://wordpress.org/..."]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10502","fieldConfigId":"10629","label":"Desired Plan Type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11052","label":"Premium Wordpress","selected":false,"children":[]},{"value":"11053","label":"Premium Store (WooCommerce)","selected":false,"children":[]},{"value":"15395","label":"Standard Wordpress","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10495","fieldConfigId":"10621","label":"Plugin Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11047"],"values":[{"value":"11047","label":"Free","selected":false,"children":[]},{"value":"11048","label":"Premium","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10657","fieldConfigId":"10841","label":"Primary Functionality Type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12039","label":"Cart and Checkout","selected":false,"children":[]},{"value":"12040","label":"Dashboard Enhancement","selected":false,"children":[]},{"value":"12041","label":"End User Enhancement","selected":false,"children":[]},{"value":"12042","label":"Forms","selected":false,"children":[]},{"value":"12043","label":"Maps","selected":false,"children":[]},{"value":"12044","label":"Marketing and Messaging","selected":false,"children":[]},{"value":"12045","label":"Payments","selected":false,"children":[]},{"value":"12046","label":"Products","selected":false,"children":[]},{"value":"12047","label":"Real Estate","selected":false,"children":[]},{"value":"12048","label":"Security","selected":false,"children":[]},{"value":"12049","label":"SEO","selected":false,"children":[]},{"value":"12050","label":"Shipping","selected":false,"children":[]},{"value":"12051","label":"Social Media","selected":false,"children":[]},{"value":"12052","label":"Store Management","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10498","fieldConfigId":"10624","label":"License Type","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":"","presetValues":["GPL - Premium Plan Largest License Pack?"],"defaultObjectAsJson":"\"\""},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10493","fieldConfigId":"10617","label":"Functionality/Customization Desired Outcome","description":"Please provide as much information as possible for the type of functionality/customization being requested.","descriptionHtml":"<p>Please provide as much information as possible for the type of functionality/customization being requested.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10499","fieldConfigId":"10625","label":"License key required to unlock features?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11050"],"values":[{"value":"11049","label":"Yes","selected":false,"children":[]},{"value":"11050","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10496","fieldConfigId":"10628","label":"Plugin Name","description":"Plugin Name or Plugin Homepage URL.","descriptionHtml":"<p>Plugin Name or Plugin Homepage URL.</p>","required":false,"displayed":true,"defaultObject":"*","presetValues":[],"defaultObjectAsJson":"\"*\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10501","fieldConfigId":"10627","label":"Can it replace any current plugins?","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":"","presetValues":["*"],"defaultObjectAsJson":"\"\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10494","fieldConfigId":"10619","label":"Example Site URL","description":"Example site of functionality/customization, if available.","descriptionHtml":"<p>Example site of functionality/customization, if available.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10031","fieldConfigId":"10132","label":"Shopper ID","description":"{color:red} If this does *not* apply to a specific customer, please enter \"N/A\". {color}","descriptionHtml":"<p><font color=\"red\"> If this does <b>not</b> apply to a specific customer, please enter \"N/A\". </font></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10577","fieldConfigId":"12652","label":"Sales support category","description":"If this is to add a plug-in you think would be useful to have in the Feature Gallery but isn't tied to a website or sale, select \"*Non pre-sale Review Request*\"","descriptionHtml":"<p>If this is to add a plug-in you think would be useful to have in the Feature Gallery but isn't tied to a website or sale, select \"<b>Non pre-sale Review Request</b>\"</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"14185","label":"Non pre-sale Review Request","selected":false,"children":[]},{"value":"14184","label":"Pre-sale Review Request","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10420","fieldConfigId":"13894","label":"Is the plugin for a specific website or a pro-active addition to the Feature Gallery?","description":"If this is for a specific website following a sale, select \"*Specific Website Add*\". If this is just to add a plug-in you think would be useful to have in the Feature Gallery but isn't tied to a website or sale, select \"*General Feature Gallery Add*\"","descriptionHtml":"<p>If this is for a specific website following a sale, select \"<b>Specific Website Add</b>\". If this is just to add a plug-in you think would be useful to have in the Feature Gallery but isn't tied to a website or sale, select \"<b>General Feature Gallery Add</b>\"</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"15953","label":"Specific Website Add","selected":false,"children":[]},{"value":"15954","label":"General Feature Gallery Add","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/89","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/89","calendarParams":{"firstDay":0,"date":"2026-03-02T20:49:33-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%m/%d/%y","dateTimeIfFormat":"%m/%d/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"78b297c0-88d7-3bff-a8f8-686f10921d0b","appLinkName":"System Confluence","appLinkUrl":"https://godaddy-services.atlassian.net/wiki","spaceKey":"WDS","spaceName":"Website Design Services","spaceUrl":"https://godaddy-services.atlassian.net/wiki/spaces/WDS","isServer":false},"labels":[],"projectKey":"PWS","serviceDeskId":8,"kbLinkDomainURLs":["https://services.portal.godaddy.com","https://godaddy-services.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmZkMTI2Yy03MDIwLTQxODMtOTg0NC1iNThiMzZhMTBmZWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI1MTA5NzMsIm5iZiI6MTc3MjUwOTc3MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Jdvyi6c9Vbaj3aknUjc6xagvaUWSjcY60UCDjtOmZPU","targetCollection":"upload-project-10105","endpointUrl":"https://api.media.atlassian.com","clientId":"c6fd126c-7020-4183-9844-b58b36a10fea","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}